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RETURNS & EXCHANGES POLICY

RETURNS

Electrum Cosmetics does not offer returns. All sales are final. 

You have up to 24 hours after the order has been placed to cancel. If the 24 hour window has closed, Electrum Cosmetics is unable to cancel your order.

 

Please contact us with any questions or to cancel your order. 

DAMAGED GOODS

If you receive any items that are damaged, please send pictures to Electrumcosmetics.cs@gmail.com within 24 hours of receiving your order.

COVID / SICKNESS DELAYS

Electrum Cosmetics is dedicated to promptly processing orders. Nevertheless, unforeseen illnesses may occasionally lead to order delays. In such cases, rest assured that Electrum Cosmetics will proactively inform you about any shipment postponements. Your satisfaction and convenience remain our utmost priority.

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