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Shipping Updates & Weather Impacts on Carriers

Please note that weather across the USA has impacted carriers such as FedEx, UPS, and USPS, to name a few.  (It is not limited to these carriers). The winter weather has halted and/or delayed packages in transit. Please be mindful that this does impact shipments from Electrum Cosmetics.  After the package has been delivered to the postal/carrier service, it is no longer under the control of Electrum Cosmetics. Please refer back to the tracking number provided to you for shipping updates.  


Electrum's Customer Service Hours:

Monday through Friday, 10 am to 5 pm EST

Chat and email inquiries are open at this time. If you email or open a chat with Electrum on off hours, we will try and respond the next business day.

*National US Holidays are observed. On those days, Electrum Cosmetics is closed.

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